In these very uncertain times, we are operating as normal.
We anticipate that shortly the Government will request all non-essential businesses close their doors for an unknown period. We of course will adhere to whatever is requested to protect the health and wellbeing of ourselves, our clients and the community.
Most of our staff are now working from home and have the capability to operate as normal. All our software and data are located securely online and we are 100% capable of "business as usual" if a full office relocation is required.
To that end, we at Fingo have devised a plan to ensure that we can still conduct all business and keep up with all our client's needs.
We will be offering all clients one-on-one meetings online via either phone / facetime or the Zoom platform. Zoom will allow us to guide you through any meetings / conference in your own home. Should you require assistance with Zoom, please contact us and we will assist you with this setup. (Or any similar type program)
If you require any assistance at any time, please contact us as normal.
From Friday 20 March 2020, Macquarie is providing a Payment Pause for eligible clients up to 6 months. This applies to all business loan, overdraft, home loan, car loan and credit card clients who are experiencing financial difficulty.
For consumer loans, interest will be accrued during the payment pause period and will be capitalised (along with and arrears) at the end of that period. The loan term will be extended as required to keep the regular repayments same (including any balloons).
Customers will receive a variation letter as soon as it is procesed that confirms the details inclusing the next payment due date, new regular repayment amount and new contract expiry date.
For all other loan products the payments will simply have a pause in the contract, with the paused payments being added at the end. There will be no accrued interest charged.
It will have no negative impact on the clients credit rating.
Customers can make payments during the Payment Pause, which wont affect the Payment Pause arrangement.
Do you need immediate financial relief?
If you’ve been impacted by COVID-19, you can request a payment pause on your Macquarie product(s). To make a request, please complete this online form. Alternatively, customers can email email@example.com or call 1300 364 050.
To discuss relief measures available and how we can provide ongoing support, you can also contact us using the direct numbers listed below.
More information on our approach to financial assistance can be found here, including ways to get in touch with us and links to external resources that may be helpful.
COVID19 ASSISTANCE AND NEW BUSINESS PACKAGE
Metro is here to help our customers during these uncertain times. As the COVID19 situation is fast evolving and will affect customers in different ways, Metro stands ready to work with customers who are facing cash flow problems due to COVID19 to tailor a solution to meet their requirements.
Metro is introducing a streamlined process to assist affected customers, including up to 3 months' payment deferral which can be further reviewed and extended if required.
In order to assist small business Australia, Metro will be lowering its rates by 0.40% from tomorrow.
Metro Sales and Customer service staff are available to answer your queries and to assist your customers.
Updated Repayment Relief Support for Business Customers.
Capital Finance has announced an update to its COVID-19 Repayment Relief Support for Business customers.
Eligible Capital Finance business customers who need help with managing their cash flow can defer principal and interest payments* of equipment finance facilities and equipment loans**, for six months.
Eligibility for payment relief
The deferred payment period applies to eligible business connections impacted by COVID-19:
Please note that:
Here to help in times of need
As the impact of the coronavirus pandemic (COVID-19) spreads throughout Australia, we’re keeping a close eye on developments and putting our community first.
The safety and wellbeing of our customers, employees and business partners is our top priority and the stress and financial difficulty that can result from this unprecedented event is something we take seriously.
We’re here to help and our support measures are tailored to meet your individual needs and circumstances. Some options to help you during this time may include:
Let us know as soon as possible
We understand that your immediate focus is on the health, safety and wellbeing of yourself and your family. At the appropriate time, our team is ready to provide support. We understand that each customer will have different needs and every request matters.
Putting people first
As a business, we recognise that we have a responsibility not only to our customers, but also to employees, business partners, suppliers and contractors to ensure they can continue in their work in a safe and healthy environment.
We have initiated several measures to assist our whole team to stay safe during this time, with minimal impact to business operation. These include:
Did you know?
If you’ve been affected, you may be able to also claim financial assistance from the government. Check if you’re eligible to claim here.
We know that there are more important things than talking about cars and mobility right now, these are truly uncharted times.
As a global and responsible company, we never lose sight of our customers and we thank you for your continued loyalty and support.
Our team is here to support you through these times. We are here to help.
FREQUENTLY ASKED QUESTIONS
FINANCIAL HARDSHIP ASSISTANCE.
We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.
We are here to help and have a dedicated Hardship Assistance Team to support you.
We may be able to assist by offering you:
Have your information ready
When contacting us, please have supporting information such as:
If you wish to seek assistance please complete your details in the form below or contact our Hardship Assistance Team at:
BMW Financial Services
1800 333 636
Financial counselling is a free service offered by community organisations, community legal centres and some government agencies. Financial counsellors can provide you more help if you need it.
The National Debt Helpline 1800 007 007 is open from 9:30am to 4.30pm, Monday to Friday. When you call this number you will be automatically transferred to the phone service in your state (opening hours can differ in different states). Calls from mobile phones may incur additional fees.